1. Who We Are
Tilapia Centre of Excellence and Kabiobio Hatchery (“TCE”, “we”, “our”, “us”) operate the website at tilapiacentreofexcellence.com. We are headquartered in Lusaka, Zambia, Southern Africa.
For data-related enquiries, contact us at: contact@tilapiacentreofexcellence.com or call +260 962 703 870.
2. What Data We Collect
2.1 Information You Provide Directly
- Contact form submissions: name, email address, phone number, organisation, and message content
- Fingerling order enquiries: contact details and order information
- Training registrations: name, contact details, farm type and location
- Newsletter sign-ups: email address
2.2 Information Collected Automatically
- Usage data: pages visited, time on site, referring URLs, browser type — collected via Google Analytics
- Cookies: see our Cookie Policy for full details
- IP address: collected by our hosting provider for security purposes
3. Why We Collect Your Data
- To respond to enquiries submitted through our contact form
- To process fingerling orders and training registrations
- To send requested information about our services
- To improve our website through aggregated usage analytics
- To send newsletters where you have explicitly subscribed
4. Legal Basis for Processing
We process your personal data on the following legal bases:
- Consent: where you have given explicit consent (newsletter sign-up)
- Legitimate interests: responding to enquiries you have initiated
- Contract performance: processing fingerling orders and training registrations
5. How We Share Your Data
We do not sell, rent, or share your personal data with third parties for marketing purposes. We may share data with:
- Google Analytics: aggregated, anonymised website usage data to understand visitor behaviour
- Email service providers: to send responses to enquiries and newsletters
- Legal authorities: if required by law or to protect the rights and safety of TCE and others
6. Data Retention
- Contact enquiry data: retained for 2 years from the date of enquiry, then securely deleted
- Order and registration records: retained for 5 years for legal and administrative purposes
- Newsletter subscriptions: until you unsubscribe
- Analytics data: per Google Analytics retention settings (26 months by default)
7. Your Rights
Subject to applicable law, you have the right to:
- Access the personal data we hold about you
- Correct inaccurate personal data
- Request deletion of your personal data (“right to be forgotten”)
- Withdraw consent for processing based on consent at any time
- Object to processing based on legitimate interests
- Data portability — request your data in a machine-readable format
To exercise any of these rights, contact us at contact@tilapiacentreofexcellence.com.
8. Data Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. Our website uses HTTPS encryption for all data transmission.
9. Cookies
We use cookies to improve your experience on our website. For full details of the cookies we use and how to manage them, please read our Cookie Policy.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “last updated” date. We encourage you to review this policy periodically.
11. Contact
For any privacy-related questions or to exercise your rights, contact:
Tilapia Centre of Excellence
Lusaka, Zambia
📧 contact@tilapiacentreofexcellence.com
📞 +260 962 703 870